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Customer Account Manager

  • Location: North West
  • Job Type: Permanent
  • Discipline: Sales and Marketing
  • Posted: 20 July 2022

Are you a Customer Account Manager looking to work for an industry leader in supplying the fast-fit industry? The company has also introduced their own brand into the market with over 70 distributors worldwide. The company is modern and dynamic with a strong focus on providing exceptional levels of customer service and value. Mpeople recruitment are assisting the business in recruiting a Account Manager for the Head Office based in Warrington. You will be rewarded with a company that supports staff’s personal growth with career progression, ongoing training, fantastic supportive colleagues. Salary is £22,000 - £24,000 OTE £15,000. Working hours would between 8:00 – 18:00 on a shift basis, Monday to Friday and 8:45 – 13:00 on alternate Saturdays.  

Customer Account Manager Duties: 

  • Inbound call handling with outbound follow up on customer queries. 
  • Taking day to day sales enquires and process orders on the phone. 
  • Assist the business in expanding customer base. Manage your own portfolio of customer and existing key accounts effectively. 
  • You will be tasked with growing accounts, account retention, cross selling and upselling. 
  • You will pitch products and influencing the customer using the full product suite to influence and persuade their decision-making process. 
  • Maintain information and keep up to date with new and existing products to assist you in the sales process. 
  • Build rapport with the customer to understand their needs whilst providing a high professional level of service. 
  • Utilise and update the CRM system to enable you to manage the customer journey pro-actively. 
  • Achieve all KPI’s around activity, quality and performance targets set by the business. 
  • Provide an impeccable customer experience putting the customer at the heart of everything you do. 

Customer Account Manager Requirements: 

  • An understanding of sales techniques, negotiating skills, previous Account Management experience would be advantageous along with an understanding of the automotive industry. 
  • Efficient and accurate data entry with high attention to detail, the ability to multi-task and prioritise work loads. 
  • Confident verbal and written communication skills. 
  • Ability to build relationships via a proactive attitude. 
  • Proficient in Microsoft packages Word, Outlook and CRMS.  
  • Required excellent written and verbal communication skills.
  • Maintain deadlines, work to targets and KPIs.   

Customer Account Manager Benefits: 

  • Holidays 23 days plus bank holiday with a rise to 24 days following one year of service. 
  • Company Pension. 
  • Staff discount Scheme. 
  • Company events. 
  • Onsite parking. 

 


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