Are you a Customer Account Manager looking to work for an industry leader in supplying the fast-fit industry? The company has also introduced their own brand into the market with over 70 distributors worldwide. The company is modern and dynamic with a strong focus on providing exceptional levels of customer service and value. Mpeople recruitment are assisting the business in recruiting a Account Manager for the Head Office based in Warrington. You will be rewarded with a company that supports staff’s personal growth with career progression, ongoing training, fantastic supportive colleagues. Salary is £22,000 - £25,500 OTE £15,000. Working hours would between 8:00 – 18:00 on a shift basis, Monday to Friday and 8:45 – 13:00 on alternate Saturdays.  

Customer Account Manager Duties: 

• Inbound call handling with outbound follow up on customer queries. 
• Taking day to day sales enquires and process orders on the phone. 
• Assist the business in expanding customer base. Manage your own portfolio of customer and existing key accounts effectively. 
• You will be tasked with growing accounts, account retention, cross selling and upselling. 
• You will pitch products and influencing the customer using the full product suite to influence and persuade their decision-making process. 
• Maintain information and keep up to date with new and existing products to assist you in the sales process. 
• Build rapport with the customer to understand their needs whilst providing a high professional level of service. 
• Utilise and update the CRM system to enable you to manage the customer journey pro-actively. 
• Achieve all KPI’s around activity, quality and performance targets set by the business. 
• Provide an impeccable customer experience putting the customer at the heart of everything you do. 

Customer Account Manager Requirements: 

• An understanding of sales techniques, negotiating skills, previous Account Management experience would be advantageous along with an understanding of the automotive industry. 
• Efficient and accurate data entry with high attention to detail, the ability to multi-task and prioritise work loads. 
• Confident verbal and written communication skills. 
• Ability to build relationships via a proactive attitude. 
• Proficient in Microsoft packages Word, Outlook and CRMS.  
• Required excellent written and verbal communication skills.
• Maintain deadlines, work to targets and KPIs.   

Customer Account Manager Benefits: 

• Holidays 23 days plus bank holiday with a rise to 24 days following one year of service. 
• Company Pension. 
• Staff discount Scheme. 
• Company events. 
• Onsite parking.