Credit Controller
Canary Wharfe -London
£35K

The position is a front line business liaison role with responsibility for Credit Control.  The job holder is responsible for assisting the Credit Controller in managing the credit terms provided to customers, in line with Group credit policy and compliance rules. They must also ensure that customer debt is closely monitored and controlled to ensure recoverability. Under the responsibility of the Credit Controller, the position is in close contact with General Management.

Duties will include:

• Ensure all applications of credit accounts are processed and approved within the scope of the company Credit policy and within Internal Control rules (Delegation of Authority)

• Verify and update all customer names in our database (v/s insurers)

• Manage Customer accounts operations in the credit management area : daily controls on held orders, monitor accounts to ensure payments are made to terms and the credit limit is adhered to, reviews on customers via a monthly report

• Produce monthly customer statements

• Responsible for running of dunning letters

• Contribute to producing & improving monthly credit control dashboard (worst offenders, actions, progress & areas of concern...)

• Monitor all business credit committees and actions (fortnightly)

• Manage the relationship with customer accounts and business sales regarding credit policy and operations (Email/phone query correspondence)

• Interface with Treasury operations on the Credit side (Actioning bank mandates, Daily,Bacs Payment Services)

• Daily check to see if we have received any bank changes to customers

• Allocate payments / refunds from bank statement • Block on fraud transactions reported in Mangopay / provide evidence for reported fraud transactions

• Answer customer queries, by phone and email – mainly around logging in and updating payment method

• Action refunds following Company process

• Block and unblock customers for payments received 

Assisting the Credit Controllers in supporting the business credit applications. Prioritizing workloads to comply with deadlines during busy time periods (monthly or quarterly closing).

For further details, please forward your CV for consideration.  Mpeople are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 working days please presume your application has been unsuccessful on this occasion